Code Php themes: Responsive Bootstrap Support Ticket System

PHP Scripts - Responsive Bootstrap Support Ticket System - CodeCanyon

Responsive Bootstrap Support Ticket System his title this type of PHPScripts/HelpandSupportTools This time I will review,made by tahadaf, PHPScripts/HelpandSupportTools is sold at a price of $21 in CodeCanyon.

Responsive Bootstrap Support Ticket System - CodeCanyon Item for Sale

admin roles // bootstrap // browser compatible // client // customer // department // helpdesk system // mobile // php // support desk // supportdesk // ticket // twitter bootstrap //

Created	4 November 12
Last Update	25 March 13
Compatible Browsers	IE8, IE9, Firefox, Safari, Opera, Chrome
Software Version	PHP 4.x, PHP 5.x, PHP 5.0 - 5.2, PHP 5.3, MySQL 5.x
Files Included	JavaScript JS, HTML, CSS, PHP

More Info...Responsive Bootstrap ..

Login as a user: username: user@user.user password: user

Login as an administrator: username: admin@admin.admin pasword: admin

How to update: just download the package and upload and replace the files with the existed files on your server

UPDATES: VERSION 1.4 / Mar 24, 2013

Captcha code how to fix errors if your server doesn’t support it help files added.
users and tickets minor bug and designs has been fixed.
Captcha Code added
Mobile design improvements, you can now easily support your customers wherever you are right from your smart phone or tablet device
User Friendly date format
View all of the tickets history
Reopen option added for all of the tickets
Close any ticket immediately
Organized tickets based on their priority and status

Feel free to resize your browser window to see how responsive the ticket system is, clean and organize

A proffesional support ticket system built on the Twitter Bootstrap framework. Responsive layout and clean design for those who like their clients to get easily in touch with them and fully satisfy them.

Features

Automatic Email report
clean and organize tickets viewer
Tickets priority option
Tickets search
Smart tickets with 4 statuses: Open, Close, Pending, Replied
admin panel
add admins with different roles
Department/role managment system
Block/remove each user
week/month Summary of how you have supported your clients
summary chart and statistics
admins and users gravatar

Basic Features

Browser compatible
Responsive design
Built on Twitter Bootstrap framework
HTML5
Clean codes and clear Documentation

Security has been always the most important fact! Great control over admins has been taken to a consideration, Each admin can add new admins with different roles, but only the parent administrator can remove the added ones. Administrators and users can easily view all of their tickets history and respond. Our new ticket system just made a revolutionary way of how the tickets are organized! tickets have 4 different statuses now:

Open tickets, the ones that are added recently and admin didn’t reply them yet
Close tickets, are the ones that has been resolved and closed
Pending tickets, the ones that admin replied but user again asked a question and it’s still pending to be answered
Replied tickets, are the ones that admin answered but the ticket is still open, will be closed after a preiod of time

All of these systems are created to provide a much more better support system and make our clients completely satisfied, no more ticket missing or unsatisfied clients with their tickets colsed! Summary page with great chart and statistics also let us know about how we have supported our clients in a specific period of time.